Customer Policy

Last updated January 30, 2021

It is Hunan Garden's policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to www.hunangardenofoxnard.com/ (hereinafter, "us", "we", or "www.hunangardenofoxnard.com/"). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy ("Privacy Policy") to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms of service posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms of service.

We keep the information about you collected through our site in compliance with applicable laws and regulations and until we no longer have a business need for retaining it. Your information is kept private and will not be sold or shared to any third parties.

Online Ordering. When you order online on our site, you will be asked to provide information necessary to process your transaction such as your credit card or debit card number, associated security code, telephone number, billing address, email address and shipping address.
Cookies and other online information-gathering tools. As with most websites, we may employ “cookies” or similar technologies on our sites to collect and story certain information to report back to our host site, Wix. If you are interested in their privacy policy, please refer here.

Hunan Garden discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Hunan Garden's behalf or to provide services available at Hunan Garden's website, and (ii) that have agreed not to disclose it to others. Hunan Garden will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Hunan Garden discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Hunan Garden believes in good faith that disclosure is reasonably necessary to protect the property or rights of Hunan Garden, third parties or the public at large.

If you are a registered user of https://www.hunangardenofoxnard.com/ and have supplied your email address, Hunan Garden may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with Hunan Garden and our products. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Hunan Garden takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Refund Policy

To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Return & Refund Policy by calling us at the restaurant.
Preparation of your order will begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the restaurant or third party.

If you receive food that is different from your receipt, we sincerely apologize. Please call us as soon as you notice that there was an error in your order.

For credit card payments, we will issue a cancel payment on the order with an error and recharge the corrected amount.
•For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the food received in error. In some cases, we may offer you a store credit. In all cases, please return the food order in the original container(s)* to our host.

Food Order Incomplete

In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us as soon as you notice that any food items were not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card or we will refund you with a store credit. No cash refunds.

Food Dissatisfaction

We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Refunds and/or replacement food are available upon request for orders in which the food is wrong, omitted and other similar circumstances. Refunds are not typically provided for food that a guest simply does not like.

If 25% or more of the food has been consumed or removed we cannot issue any discount, refund or store credit. If the food has been discarded, repackaged or tampered with then we cannot verify its origin or issue and cannot issue any discount, refund or store credit.

Delivery Policy

Delivery is limited to areas within 2.5 miles from Hunan Garden.

Minimum of $35.00 or more before tax for Delivery.